Refund and Returns Policy

All goods that are incorrectly supplied will be refunded within 7 days, providing
they are returned as new in their original packaging.

You may return any wrong or defective part(s) to Soft Serve Support within 15
business days from your date of order.
All returns must be in its original condition and packaging, with receipt. No
returns will be accepted if the 15 business days have elapsed.

All parts to be returned must be in their original condition, and cannot be
disassembled or damaged due to incorrect installation.
We are not responsible for installation errors. We are also not responsible for
any labour expenses, shipping expenses caused by the use of wrong or
defective parts during installation.
Parts Not Returnable: Electrical parts and/or Sensors are not returnable if
plugged in or unsealed for any reason.
All body parts are sold “as is”. Any adjustment must be negotiated at the time
of purchase in writing.
No returns will be accepted if the part has been damaged by improper
installation or operation.
Soft Serve Support reserves the right to ask for a valid photo ID for all returns
that will be recorded at the time of the return. If you are returning a part(s) and
you no longer have the receipt(s), contact Soft Serve Support Customer
Support at 0400 002 244 to request the transaction information for your order.

Refunds for returns normally processed and credited between 5 to 6 business
days from the date we receive your return at the warehouse. Once we receive
the returned part(s), we forward it to the manufacturer for approval. The
manufacturer will then approve the return. Once the return has been approved
and processed, the refund will be credited. Refunds on defective parts will be
made only if a replacement part is not available.
All purchased items are made pursuant to our shipping terms, which are
F.O.B. shipping point. This means that that risk of loss and title of any item is
passed to you at the shipping point, which is when the carrier accepts the
goods for transport.

In the event of a warranty claim, you must notify us in writing or by completing a
warranty form detailing the fault or defect details. You will allow reasonable
opportunity for claims to be investigated by us/the manufacturer prior to any
replacement, refund or credit being issued and where required provide additional
information and or goods for inspection if requested by us or the manufacturer.
We will have no liability to you in respect if any defect arising from wear and tear,
wilful damage, negligence, tampering of goods, abnormal working conditions,
incorrect fitting or ordering of goods or failure to follow the manufacturer’s
instructions.
All item(s)/part(s) and accessories, are covered by its Limited Warranty. The
length of Soft Serve Support Warranty is Limited and varies with each part as
per product description and / or per agreement at the time of sale.
No warranty is provided for accessories such as pumps, sensors, switches,
cables, belts, hoses.
All warranties are void if the part is installed in an application for which the
equipment manufacturer did not intend it to be utilized; or if the equipment in
which the part is installed is a testing new product.
No warranty on seals, gaskets.
Please remember, NO RECIEPT, NO WARRANTY, NO REFUND OR EXCHANGE.