Spare Parts Shipping Policy
Spare Parts Shipping Policy
Fulfillment
Welcome to Soft Serve Support & Service
Orders are dispatched within 1-2 business days.
We ship from Monday to Friday only. If placed after 10am on any weekday,
we will not dispatch until the following business day.
Shipping
Shipping is charged at the following rates:
AUSTRALIA – Nationwide
Australia – (UNDER 2kg) 0.2kg-2kg $17.50
Australia – (2kg to 5kg) 2kg–5kg $27.00
Australia – (5kg to 10kg) 5kg–10kg $53.00
Australia – (10kg to 20kg) 5kg–10kg $95.00
Shipping time estimates
Brisbane, Sydney & Melbourne: 1-2 business days from fulfillment
Regional Queensland, New South Wales & Victoria: 2-5 business days from
fulfillment.
Adelaide: 3-7 business days from fulfillment
Perth: 6-10 business days from fulfillment
Rest of Australia: 6-10 business days from fulfillment.
Please note that these are estimates only.
You will receive a tracking number when your order is shipped.
Due to the ongoing Coronavirus pandemic, shipping to WA, SA, NT and
Tasmania may take longer than above. This is because we ship from
Brisbane, and all carriers are experiencing delays. If you have any concerns
at all, please reach out to us at [email protected] and we will be
happy to help in any way we can.